Tools for Talking When Stakes Are High

The book that revolutionized business communications has been updated for today's work. Crucial Conversations provides powerful skills to make sure each voice communication - particularly troublesome ones - results in the results you would like. Written in an attractive and humourous vogue, it teaches listeners a way to be persuasive instead of abrasive, a way to retreat to the productive dialogue once others magnify or be quiet, and it offers powerful skills for mastering high-stakes conversations, in spite of the subject or person.

This cover version addresses problems that have arisen in recent years. you may learn the way to: respond once somebody initiates an important voice communication with you; establish and address the lag time between distinguishing a retardant and discussing it, and communicate a lot effectively across digital mediums.

When stakes square measure high and emotions run robust, you've got 3 choices: avoid an important voice communication and suffer the consequences; handle the voice communication poorly and suffer the consequences, or apply the teachings and methods of Crucial Conversations and improve relationships and results. whether or not they come about at work or reception, crucial conversations have a profound impact on your career, your happiness, and your future. With the talents you learn during this book, you may ne'er need to worry concerning the result of an important voice communication once more.

Reviews from Different people 

1, 

Henry B. Davis IV

In this third edition of the very popular book Crucial Conversations, the writing team behind this work expands this work's scope to further fine-tune their recommendations for helping people handle life's difficult conversations. These difficult conversations include everything from addressing marital problems to issues in the workplace and even interacting with your children. While the scope of issues that can be addressed through a crucial conversation is limitless, fortunately, the recommendations this book provides for dealing with these conversations are not. Without providing any spoilers, this book uses a short menu of tactics and techniques to help readers navigate various conversations. Some techniques help address receiving unexpected, very critical, or exceedingly disturbing input while others help you to communicate such things to other people in the most constructive, least damaging manner possible.

Interestingly enough, while I found the book's recommendations useful the rationale behind their tactics and techniques was actually the part I found most useful. While acronyms and other memory techniques are effective at helping people learn information, I found in this case the understanding of both human behavior and how to effectively modify it (the "why") behind this book's recommendations very useful. Unfortunately, the memory techniques were much less so since I think they are a bit crudely crafted and could benefit from a substantial update. This is not to say any of the tactics themselves were bad, only that the memory techniques used lacked flow and the ability to really "stick" in one's memory.

This book is literally applicable to anyone. Unfortunately, since a lot of the really essentially dynamics it explain how to handle tend to get lost in the memory techniques they are teaching, I recommend this for adults who are in professions that require having these conversations or people with a great deal of background in them from other experience. For conversational novices, I recommend finding more basic books on decision making and conversation (and possibly influence depending upon the application). This is definitely not a bad book, but it is repetitive and a bit pedagogical in the way it focuses on the techniques being taught over the reasoning behind why they work.

2. Michael

It was better than I had heard. The advice absolutely nailed me. Early in the book, it talks about employees who "say they are bought in but walk away feeling as if they know better than the leader. Simultaneously, they avoid the crucial conversation that would benefit everyone because they are afraid of being fired, or they just want to keep the peace." That was me. I wasn't giving my bosses a chance because I arrogantly thought I knew better than they did. I thought I was buying a book that would help me complete my dissertation. I did. However, this book also put a mirror in front of my face and let me see my own flaws and mistakes. Excellent read.